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Top 12 Tech Solutions for Small Business

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Technology can be a small business owner's best friend. It can help you work more efficiently, find more customers and save money while doing it. Discover how technology can help your small business become more profitable and productive.

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Small Business Information Spotlight10

5 Articles to Help You Provide Better Customer Service

Wednesday April 23, 2014

Customer service is an important part of every business, regardless of what you sell and who you sell it to. Providing good customer service is also a challenge for many small business owners. Part of the challenge is limited time and resources, but perhaps the larger problem is not knowing what to do to provide excellent customer service.

Here are five resources that will help you improve your customer service process and create loyal customers:

  1. How to Become Known for Excellent Customer Service
  2. 9 Tips for Providing Excellent Customer Service
  3. How to Use Social Media for Customer Service
  4. How to Ask Clients for Feedback
  5. 7 Ways to Communicate More Effectively in Your Small Business

Three Ways to Tame the Email Monster

Friday April 18, 2014

email signIf you rely on email as much as I do, you may have experienced having half of your day devoured by the email monster before you even see it coming.

It can be a constant struggle, but here are a few things you can do to keep the email monster in its place.

1.Tackle Email in Chunks

People who are sending you messages don't know that you're in the middle of a project or about to start a meeting when they hit send. And their intent is probably not to disturb your workflow, but if you check email constantly, you're letting the email monster monopolize your time. Schedule a few dedicated chunks of time throughout your day to check in and respond instead of doing it every few minutes.

2. Turn Off Email Notifications

Part of taking control of email and managing it on your terms is making it as unobtrusive as possible. Turning off all notification pop-ups, sounds, and other pings can help you limit the email distraction.

3. Use Rules

Regardless of the email client you use for managing your email, you probably have the ability to set up rules that sort, file, flag, delete and move messages as they come in. Taking some time to set up rules for incoming email can make it much easier for you to read your messages and focus on the most important email priorities.

Deleting liberally and acting immediately on the "quick and easy" messages can also help you manage the email monster. For more email management tips, read: 7Email Management Tips for Improved Productivity.

Image (c) 7rains

5 Articles to Read Before Attending Your Next Conference

Tuesday April 15, 2014

conferenceSpring is in the air! And with the warmer weather comes small business conference season. There are small business conferences, events and expos popping up all over the place, and if you understand the value of face-to-facenetworking, you may be attending one or two small business events over the next few months.

Before you start packing your bags for your next conference, take a few minutes to read these five articles. This collection of tips will help you prepare for and get the most out of every event you attend this year:

  1. 5 Reasons You Should Attend Conferences
  2. How to Get Value from Small Business Conferences
  3. How to Write an Elevator Pitch
  4. Tips for Writing an Elevator Pitch
  5. Business Card Toolkit for Small Business Owners

Happy Spring (and happy networking)!

Photo Vixs

Small Business Passion Isn't Enough

Tuesday April 8, 2014

wooden heartBeing passionate is one of the most common characteristics of successful small business owners. And some of the most successful small business owners have developed businesses based on their passions.

Passion inspires us to take risks, try new things and step out of our comfort zones. It's easy to see why passion is related to success.

But, while it may be powerful, passion isn't enough to create a successful small business. There are many other elements that need to go into the process, and when combined with passion, your business will have staying power.

Some of the elements I consider must-have's for small business success include a plan, a support system, goals, commitment and knowledge. Read today's feature article for more on what you need to successfully start a business.

Feature Article:
Is Having a Passion for Business Enough?

Photo (c) Ayla87

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