Thursday December 5, 2013
Your customers may not be right every single time, but they do need to feel listened to and valued if they are to remain customers for the long-term. It's never easy to field complaints from your customers, but a customer who complains is one who wants to continue to buy from you. He or she is simply giving you the clues you need to serve them better.
The tips in today's feature article will help you turn a customer complaint into a better experience for your customer, an opportunity to improve your business, and a worthwhile learning experience for you.
5 Ways to Handle a Customer Complaint
Photo © aprilbell
Tuesday December 3, 2013
The ability to write well is one of the most valuable skills you can have as a small business owner. From proposals, to letters, to simple email communication, you probably write more than you even realize in your small business. Poor writing skills can make it difficult for you to get your message across; poor writing can even hurt your business and your brand.
If you need a refresher on business writing, today's feature article will come in handy. Learn how you can improve your business writing skills so you can get your message across effectively and professionally every time, in every type of business writing.
7 Ways to Improve Your Business Writing
Photo © nms_007
Wednesday November 27, 2013
Saturday, November 30 is Small Business Saturday, a day dedicated to supporting local small businesses. Set in between Black Friday and Cyber Monday, two days notorious for shopping and great deals, Small Business Saturday is the perfect day to get out into your community and support local businesses.
As a small business owner, there are a lot of ways you can participate in and benefit from Small Business Saturday. Here is a list of things you can do to gear up for the event:
- Read this article that will help you benefit from Small Business Saturday - Need some inspiration as you prepare for Small Business Saturday? Here is a list of ways to get involved, even if you have a home-based business.
- Like Small Business Saturday on Facebook - Join the growing number of supports, connect with other business owners and promote your business on Facebook.
- Print in-store signage - Download and print a professional Small Business Saturday sign for your store.
- Join a neighborhood circle - Share advice with other business owners in your community.
Happy Small Business Saturday!
Logo © American Express
Thursday November 21, 2013
We're getting close to the end of the year, and that means it's almost time to close out your books. Hopefully, you have been working with a bookkeeper or an accountant all year, so this process will be streamlined and painless for you. But either way, there are some things to think about, questions to ask, and possibly steps to take before we wrap up 2013.
Today's feature article includes seven tips for getting the most out of your business finances this year. With just a few weeks left in the year, now is the time to take action so it counts for 2013, so don't wait!
7 Year-End Tax Tips for Small Business
Photo © djshaw